1. Overview
At 8 Star Luxury Travel & Tour, we understand that travel plans can change. This policy explains how cancellations, refunds, and rescheduling requests are handled to ensure fairness for both our valued passengers and our operations team.
2. Passenger Cancellations
If you need to cancel your booking, please do so as early as possible to qualify for a refund. Refunds are subject to the timeline below:
| Time Before Departure | Refund Eligibility |
|---|---|
| More than 48 hours | 90% refund (10% processing fee applies) |
| 24–48 hours | 50% refund |
| Less than 24 hours | Non-refundable |
| No-show (without notice) | Non-refundable |
Refunds will be processed within 5–7 working days after confirmation.
3. Passenger Rescheduling
We allow flexible rescheduling to accommodate your plans.
- You may reschedule once without penalty if done at least 48 hours before departure.
- Rescheduling within less than 48 hours will attract a 20% rebooking fee.
- Any difference in fare between the original and new trip will apply.
- Once rescheduled, the booking becomes non-refundable.
4. Company Cancellations or Changes
In rare cases (e.g., road closures, severe weather, mechanical issues, or safety concerns), 8 Star Luxury Travels & Tours may modify or cancel a trip.
When this occurs:
- Passengers will be notified immediately via email, SMS, or WhatsApp.
- You will be offered a free reschedule or a full refund, depending on your preference.
Your safety and comfort remain our top priorities.
5. Add-On Services
Add-on services such as hotel arrangements, tour packages, and excess luggage may involve third-party providers.
- Cancellations within less than 24 hours may forfeit the add-on fee if the partner has already confirmed the service.
- Each partner's policy will apply for refunds and date changes.
6. How to Cancel or Reschedule
To cancel or reschedule your booking, contact our support team through:
Email: support@8starluxury.com
Phone: +234 9027254731
7. Exceptional Circumstances
We may, at our discretion, provide partial or full refunds in exceptional cases such as:
- Verified medical emergencies
- Bereavement of an immediate family member
- Travel disruptions caused by government restrictions or partner flight delays
Supporting documentation may be required.
8. Policy Updates
We may update this policy periodically to improve service delivery and comply with new regulations. The latest version will always be available on our website.
9. Acceptance
By completing a booking on our platform, you acknowledge that you have read and agreed to this Cancellation & Rescheduling Policy.